Refund & Cancellation
Refund & Cancellation Policy
This policy covers CaboWayne International LLC's own annual membership fee — the only charge CaboWayne collects. It does not cover independent providers' services, which are contracted and paid directly with the provider.
What you are paying for
The only charge CaboWayne collects is its own membership fee: $300 USD per year, per property membership. The fee pays for platform access, trusted referral network access, destination information resources, member referral support and your member account. It is not stored value, credit, a voucher or a prepaid balance for third-party services, and it cannot be applied to provider charges.
Canceling future renewal
You may cancel future renewal of any property membership at any time before its renewal date. Cancellation is requested from your member account or by messaging member support; self-service cancellation from the account page is the intended mechanism and, where it is not yet enabled, member support will process your request and confirm it in writing. Cancellation stops future renewal charges for that property membership. Access continues through the end of the membership term you already paid for, unless the membership is terminated for breach or misuse.
Refund window on initial and renewal payments
You may request a refund of a membership payment within 7 calendar days of the charge, provided that during that paid term you have not yet used CaboWayne member referral support and have not requested or received a provider referral for that property. Once member referral support has been used, or a provider referral has been requested or received during that term, the membership fee for that term is non-refundable, except where applicable law requires otherwise.
Duplicate or erroneous charges
Duplicate charges, charges for a membership you did not authorize, and clear billing errors are corrected or refunded in full once identified, regardless of the 7-day window.
How approved refunds are issued
Approved refunds are returned to the original payment method used for the charge. The time it takes to appear on your statement depends on your payment provider, card issuer or bank and is outside CaboWayne's control.
Third-party provider charges
CaboWayne never takes payment for a third-party provider. Refunds, cancellations, deposits, no-show rules and rescheduling for any independent provider's service are governed solely by that provider's own terms, agreed directly between you and that provider. Please raise those requests with the provider.
Questions, disputes and contacting us first
If something looks wrong with a membership charge, please contact member support first — most issues are resolved quickly and directly. Contacting us is a request, not a requirement, and nothing in this policy waives or limits your right to dispute a charge with your card issuer or bank, or any other non-waivable consumer right under applicable law.
Member support
Cancellation and refund requests are handled on WhatsApp at +1.448.238.4960. We reply on WhatsApp only.
See also the Membership Terms & Referral Disclosure and the Privacy Notice.